Return Policy

Bathroomstrends.com has a commitment to the maximum quality design,  products and service. Customer satisfaction is our goal.  Bathroomstrends.com is pleased to provide a flexible, hassle free and  industry leading return policy:Return Policy

 Returns are accepted within  10 days of delivery for all merchandise. Clearance items, special and  custom orders, or international shipments may not be eligible for  return. Please contact our sales department prior to purchase for  questions regarding a specific item. You must contact our customer  service department by calling 800-674-8545 or emailing sales@bathroomstrends.com within 10 days of delivery to receive an approved  RMA (Return Merchandise Authorization) number. Merchandise must be  returned in original/unused condition and in the original packaging. In  most instances, the customer is only responsible for the shipping costs  associated with returning the merchandise. All products do have a  restocking fee of 25% of the purchase price, which we deduct from the  return refund. Unfortunately, flooring samples do not apply. Once an  order has shipped, it cannot be cancelled.

For returns the  customer is responsible for the costs of shipping items back to  Bathroomstrends.com. For parcel (small box) items, the customer may use  the shipping service of their choice to return items. We highly  recommend that you make certain the items are packaged securely and that  you insure the shipment against damage. We will not be able to issue  refunds for merchandise that is not in the original packaging or is not  received in good condition.

For freight orders,  Bathroomstrends.com will provide you the necessary paperwork, schedule a  pickup through one of our freight carriers and place insurance on the  shipment. Once the order has been returned to our warehouse and  inspected for damage, we will deduct the return shipping costs and the  issue you a refund.

Cancellation Policy

Cancelled Orders.

You  can cancel an order or change it with 24 hours of placing an order  prior to shipment — meaning that you’ve reached us while the item is  still in our warehouse. Cancelled orders will receive a full refund,  minus the 5% non-refundable bank fee we incur for credit card  processing.

Restocking Fees.

Please  keep in mind that once an order has shipped, it cannot be canceled. If  you refuse delivery of your order, it will then fall under our standard  return policy and will be subject to a deduction of round trip shipping  and 25% restocking fee.

Because many of our products are made of  natural materials (wood, slate, marble, rock, etc…) variances between  the pictures on our web site and actual product delivered are common.  This variance in the natural color makes each item unique and is not a  justification to cancel or grounds for a return. Custom and bulk orders  of 2 or more products are non-refundable.

Reasons for Restocking Fee

- Warehouse & Administrative costs associated with processing & handling a return.

- Re-Boxing of merchandise

- Repair of packaging that is defaced with writing, marker or tape.

- Products that have missing parts, instructions or packaging materials.

- Torn or ripped manufacturer boxes.

- Scratched or damaged merchandise.

- Cost of putting merchandise back on the shelf and adding to inventory levels.

Receiving Delivery Policy

The  delivery receipt is a binding contract. By signing, you are stating the  shipment is complete and no damages inside and out, except as noted.
  By not following our rules and regulations you are becoming  responsible for all the shipping expenses following return and exchange  process.


Customer has 24 hours to report any concealed damage or shortages.  Any claim made after that time will not be honored.
 1. If it is any visible damages on a packaging box you must refuse the  delivery and make a note about damages on a delivery receipt. Please  contact our office immediately by emailing to support@listvanities.com  and replacement will be send to you shortly.

 2.  It is your responsibility to inspect the conditions and quantities of  your freight prior to signing the delivery receipt. If any visible  damage is found or anything is missing you shall make a note on the  delivery receipt and must refuse the delivery.

Things to look for first:
•       If item arrived with no Pallet             •       Shrink wrap is Torn
•       Any Dents on Box                           •       Crack on Counter Top
•       Arrived with NO Straps                    •       Wet or Dirty Box.

3.  In case the delivery company refuses to let you open the box and  inspect the item, it is your responsibility to make an appropriate note  on the delivery receipt. You must inspect vanity not later than  24 hours after delivery and let us know if vanity has any damages by  email to support@listvanities.com and provide pictures of the damages.
4. Any exchanges or refunds would be made only after a complete return of damaged items to the warehouse.
 5. By signing your name without any note to damages (minor or major),  you agree on receiving the freight in apparently good condition and  exact quantities  and you are becoming responsible for all the shipping  expenses following return and exchange process.
 Because many of our  products are made of natural materials (wood, slate, marble, rock,  etc…) variances between the pictures on our web site and actual product  delivered are common. This variance in the natural color makes each item  unique and is not a justification to cancel or grounds for a return.
Custom and bulk orders of 2 or more products are non-refundable.

PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:

Inspect  all shipments upon arrival for damage before signing the delivery  receipt. Please refer to the "Guidelines for Inspection" provided in  your shipment confirmation email.

 If there is damage to any  portion of the shipment, you must note such damage on the Bill of  Lading. In instances of extreme damage, you should refuse the shipment  and note "refused due to damage" on the Bill of Lading. If the truck  driver is not giving you the time to inspect the shipment, make a note  on the Bill of Lading: "driver did not allow for inspection."

Bathroomstrends.com  stands behind our customers. If you receive defective or damaged  merchandise, Bathroomstrends.com will provide free replacements of  standard/stock merchandise. But if the shipment was not inspected and  the damage is not documented on the Bill of Lading, the customer will be  responsible for the shipping costs of sending the replacement  merchandise.


Please be sure to inspect the outside box of all  boxes and NOTE any damages/ shortage on the delivery receipt (driver's  copy) before driver left. Seller could replace or refund item ONLY for  shipment with damage/ shortage notations on delivery receipt. The  delivery receipt is a binding contract. By signing, you are stating the  shipment is complete and no damages inside and out, except as noted. Any  claim will mostly be denied without any damage/ shortage notations.

Shipping information is included in the attached invoice. Please allow 24 hours for the carrier to update their tracking system

In  regards to 'special order' items (such as tubs, whirlpools/Jacuzzis,  steam showers and vanities), please be advised that many suppliers of  these products have a strict, 24 hour window that you must report any  damages within in order to receive accommodation.